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Direct Energy Marketing Limited Amendments to the Code of Conduct Regulation and Inter-Affiliate Code of Conduct Compliance Plan, AUC Decision 28623-D01-2024

Link to Decision Summarized

Markets – Code of Conduct Compliance

Application

Direct Energy Marketing Limited (“DEML”) applied for approval of amendments to the Code of Conduct Regulation Compliance Plan of Direct Energy Regulated Services (“DERS”), Direct Energy Partnership and XOOM Energy Canada ULC, and the DERS Inter-Affiliate Code of Conduct and Compliance Plan. The changes involved removing references to an old billing system and eliminating duplicate language in relation to Mechanism 34.1, which discusses the complaint process for contraventions of the regulation or compliance plan. DEML also applied for approval of an update to the internet address.

Decision

The AUC approved the applied-for changes to the Code of Conduct Regulation Compliance Plan and Inter-affiliate Code of Conduct Compliance Plan.

Pertinent Issues

The AUC was satisfied that the applied-for amendments to the Code of Conduct Regulation Compliance Plan simplify the language and remove duplication but do not substantively alter the compliance plan. The AUC found that the proposed changes do not create barriers to understanding information about how to report an alleged contravention of the Code of Conduct Regulation on the DERS’ and DEP’s external websites.

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