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New AUC Rule 034 Approved and Rule 032 Amended, AUC Bulletin 2021-12

Link to Bulletin Summarized

Rates – Payment Deferral

As of June 30, 2021 the AUC’s approval of Rule 034: Utility Payment Deferral Program Billing and amendments to Rule 032: Specified Penalties for Contravention of AUC Rules including Appendix 1 – Table of Specified Penalties for Contraventions of AUC Rules is in effect. Rule 034 expires June 18, 2022.

On June 18, 2021, the repayment period for customers who deferred their utility bill payments under the Utility Payment Deferral Program Act ended. Any gas or electric bill payments that were not repaid will be recovered in separate gas and electric rate riders to be collected from all Alberta customers.

Rule 034 directs retailers to show these rate riders as separate line items on customer bills using the following nomenclature:

  • Utility Deferral Adjustment–Electric or Utility Deferral Adjustment-E.

  • Utility Deferral Adjustment–Natural Gas or Utility Deferral Adjustment-NG.

The alternative wording will be used by retailers who have billing systems that cannot accommodate the full name. The full name of the rider will be added in the message areas for customer bills for those retailers who use the alternative wording.

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