Bulletin
In accordance with its commitment to reduce red tape by eliminating unnecessary applications, procedures, and delays, the AUC has established new internal performance standards and timelines for processing costs and stage one review and variance applications. These apply to all costs and review and variance applications filed on or after March 31, 2021.
Two categories of costs applications and two categories for stage one review and variance applications were established.
Table 1: Performance standards for costs applications
* Unless the application of the record development and decision writing metrics would require the costs decision to be issued prior to the original decision, in which case the decision writing metric will be extended to fall on the fifth day after the original decision is issued.
Table 2: Performance standards for stage one review and variance applications
Development of the New Performance Standards
The AUC internally implemented performance standards for costs and review and variance applications in 2020 and has been applying them on a pilot basis to test their efficacy. Draft performance standards were applied to 20 costs applications in the pilot project and resulted in a reduction in the full-cycle processing time of approximately 50 per cent when compared to historical cost order processing times from 2018 and 2019. The AUC will apply the performance standards set out in Table 2 to stage one review and variance applications for the next 12 months and determine, at that time, based on the additional experience, whether further refinements are required.
