On November 22, 2019, the AUC approved amendments to Rule 002: Service Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas Distributors, Rule 003: Service Standards for Energy Service Providers and Rule 032: Specified Penalties for Contravention of AUC Rules, with an effective date of January 1, 2020.
The approved changes are summarized as follows:
Rule 002 – Reporting requirements related to tariff billing removed from the rule and the template;
Rules 002 and 003 – Complaint response reporting requirement removed from the rules and their respective templates; and
Rule 032 – The 120-day rolling period previously used to determine the amount of the specified penalty, changed to a fixed, calendar-quarter period.
The AUC noted that there will be further consultation on Rules 002 and 032 in 2020.